• What is a mental health virtual assistant (VA)?

    Our VAs can help you take your private practice to the next level. Whether for administrative or clinical tasks, we will help you clear your to-do list. This can help you have more time to focus on the things that only you, licensed therapist, psychologist, or psychiatrist, can do.

  • Why do I need a mental health virtual assistant?

    As your private therapy practice grows, so do the hours you spend on administrative tasks. 

  • What does shared VA mean?

    Each member of our team is a shared VA, meaning they support multiple practices.

  • What is the average response time for inquiries?

    We require inquiries to be responded to within 24 hours. Our goal is to respond within the same day. 

  • When does your VAs work?

    We operate Monday through Friday from 9:00am - 5:00pm in the time zone of your VA. All of our VAs are based in the US.

  • Do you offer live answer?

    We do not offer live answer phone support. 

  • Can my VA do initial consultations as well as scheduling?

    Yes, our VAs are trained to do initial consultations. 

  • How does the pricing work?

    We offer three tier packages of 20 hours per month, 30 hours per month, and 40 hours per month. If you choose to use more time than that, any hourly overages are $40/hr. Your VA will email you when you use 100% of your time package and give you the option to keep going, pause services for the month, have them work a certain amount of time per day/week, have them work only on certain tasks, or you may choose to be upgraded to the next package tier.

  • What if I go over my time package?

    If you have a busy month and need more hours, we’re happy to accommodate your needs. Your VA will communicate with you when you use 100% of your time package for the month. It will be up to you whether you want to go over your budgeted hours. You will only be charged for the actual time used and it will show up on the following month’s invoice. Additional hours are $40/hr and are subject to availability.

  • What if I don’t use all the time in my package?

    If you don't use all your hours in the current month they will expire. During the onboarding process, we will assess your needs and set you up with a time package that is perfect for you. If you have a slow month, we can suggest tasks or projects for your VA to work on for you.


  • What is the difference between each package tier?

    The difference between the 20-hour package, the 30-hour package, and the 40-hour package is your budgeted time each month. All services are included in each of the packages.

  • Do you offer vacation/sick coverage?

    At this time, we do not offer VA coverage.

  • When will I be invoiced?

    You'll receive an invoice at the beginning of each month that includes the fee for your base package of 20 hours, 30 hours, or 40 hours per month. You will receive a second invoice for any extra time you used in the previous month.

  • How long is the contract?

    All services are month-to-month with 30 days notice to cancel.

  • How will my VA track their time?

    All of our VAs use a reputable time-tracking software called Harvest. Our VAs track the time they are working for your practice down to the minute. You will also get a detailed monthly report.

  • Will my VA track incoming referrals?

    Yes, your VA can maintain your referral tracking spreadsheet.

  • Can I have a check-in with my VA weekly?

    Yes! We recommend it, especially in the first two months. It’s a great way to gain confidence in your VA, and for your VA to get to know you and your practice better. 

  • I'm ready to sign-up. How do I get started?

    Contact us at hello@myadminday.com.

  • Don’t see your question here?

    Contact us at hello@myadminday.com.

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